Do I have to sign a lease and what is the minimum rental commitment?
Stuff Hotel storage units and office warehouses are leased month-to-month. You must sign a rental agreement which is automatically renewed each month until you move out. The minimum rental period is one month, though you may move out sooner, of course. You may rent the storage unit for as long as you want as long as you continue to pay your monthly rent. P.O. boxes have an initial minimum rental of 6 months and then are month-to-month after the initial six months.
When is my rent due?
Your rent is due monthly on the anniversary date of your move-in. For example, if you rented your unit on the 7th day of the month, your rent will be due the 7th of each month.
How often do you raise rental rates?
We guarantee your regular monthly rental rate for 12 months (this does not include any special rates or discounts you may have received at move-in). The industry standard is to raise rents every 6 to 9 months, but we would rather be exceptional than standard!
Do you refund prorated rent if I move out early?
We do not refund rent if you move out before the end of your monthly rental period.
Do you send invoices for monthly rent?
Stuff Hotel e-mails invoices to customers free of charge. You may request a mailed invoice for an additional fee of $1 added to your monthly rent. We encourage you to take advantage of e-mailed invoicing to save trees and money!
What information do I need to provide when renting a storage unit?
You will need to provide the following information when renting a storage unit from Stuff Hotel:
• Identification (driver’s license or valid state or government issued I.D.)
• Mailing address
• E-mail address (optional, but necessary for e-mail invoicing)
• Phone number
• Date of birth
• Secondary contact name and phone number
What is a secondary contact and why do I need one?
A secondary contact is someone who will be able to reach you should we have trouble contacting you (e.g., your spouse, partner, parent, child, sibling, close friend, etc.). People often forget to notify their self storage facility when they change addresses or phone numbers and we want to make sure you and your belongings don't get separated. If we can't reach you at the address and phone number you have provided, we will call your secondary contact.
Do you require a deposit or charge other fees when renting?
We do not require a deposit when you rent your unit. We do charge a one-time $15 to $20 (depending on facility) administrative fee when you first rent your unit. You receive a high quality disc or cylinder lock with this fee.
How long does it take to rent a unit?
We know you are busy so we work hard to have you ready to move into your unit in under 15 minutes.
What payment methods do you accept and how can I pay my rent?
We accept the following forms of payment:
• Credit and debit cards (Visa, MasterCard, Discover, and American Express)
• Money orders
You may pay for your unit using the following methods:
• Automatic payments drawn on your credit/debit card (contact your facility office to sign up).
• Online through our website with a credit/debit card.
• Phone with a credit/debit card.
• Mail with check or money order.
Never miss a payment (and avoid late fees) by signing up for automatic payments!